Hi-D Terms & Conditions
THESE TERMS & CONDITIONS GOVERN THE USE OF HI-D.AU AND THE PURCHASE OF ANY GOODS AND SERVICES FROM IT.
Hi-d.au is owned and operated by Far North Fungi Pty Ltd (ABN 99649673325). When we say “you, your” etc, we mean the person using our site. When we say “our, we, us” etc, we mean Far North Fungi Pty Ltd. Please note that by using this website you agree to be bound by its terms, conditions, disclaimers, and limitations of liability. You also acknowledge that you have read and understood these Terms and Conditions.
Prices and Payment
You agree to pay for all products and services you order. Prices given on product pages exclude delivery (see below under delivery for more detail). The price of products and services we offer may change without notice from time to time, but we will never change the price of anything you have already ordered and paid for. All prices are quoted in Australian dollars. We accept payment by Visa and Mastercard. Payment card use may be subject to processing fees, but you will be informed of those prior to finalising your purchase.
Ordering
You may order products from our site by placing an order through the product pages. By placing an order with us, you are making an offer to purchase the desired products and services from us. You are not permitted to order any products for resale to a third party. We reserve the right to accept or reject any offer you make us, for any reason, including but not limited to if the products requested are not available, payment not being processed successfully, we suspect your order is for commercial purposes, there is the possibility of fraud or there is an error in the price or description of the product you want to buy. Each offer you make to us and accepted by us creates a separate and binding agreement between you and us for the supply of the relevant products. Maximum order sizes apply, if you have large requirements, please contact us directly by emailing us at contact@hi-d2.au. For us to put your order through, we need some information from you. Some of these include your name, contact details, billing address, delivery address, and payment details. For information on how we obtain, store and use your personal information please see our Privacy Policy. You should receive a message on the screen confirming your order once your payment has gone through. If you don’t, there may have been a problem with processing your order. Please let us know if this happens by emailing contact@hi-d2.au.
Delivery
Hi-D offers delivery service across most parts of Australia. Standard deliver can take between 2-8 business days, however, sometimes they can take a little bit longer depending on our courier partners. Express delivery can take between 1-4 business days, however sometimes they can take a little bit longer depending on our courier partners. This is subject to change and will be updated on our website as the changes occur. Please note we are not able to guarantee delivery at a specific time of day. In the circumstance of the order not being received by the recipient within 14 days of placing the order, Hi-D will contact our third-party logistics company to launch an investigation. We aim to provide a resolution within 48 hours of the investigation launch.
Australia Post Courier Service
Hi-D uses Australia Post for all standard and express orders. Due to the reliance on Australia Post services, Hi-D cannot be held responsible for delays during transit. Whilst every care is taken to ensure accurate and safe delivery, we cannot guarantee unforeseen circumstances, such as damage or delay that results in an order not arriving at a certain time or place. Once an order has been delivered to a concierge or front desk at the address specified we cannot be held responsible for the gift getting to the recipient. In the unfortunate event of a delay or delivery issue, Hi-D will work with the customer to assist in resolving any issues that may be a result of the Australia Post Courier Service failure.
Undeliverable items
An order is considered as undeliverable if (i) the Recipient’s address is incomplete, incorrect, or cannot be located, (ii) there is no one at home to receive the order and there is nowhere safe to leave the gift (iii) the delivery is refused by the recipient before opening the package.
All undeliverable orders will either be re-directed to a local post office for collection by the intended recipient. When an order is re-directed to a local post office a courier card will be left at the recipient’s address to inform them of their local collection point. Hi-D cannot be held responsible for delays in the collection and pick-up of orders and is not liable for the quality and condition of orders that have not been collected within a reasonable time frame from the date and time of attempted delivery.
Incorrect and incomplete addresses
Please be very careful in providing us with correct, complete, and up-to-date address information. If you provide us with an incorrect or incomplete address and we deliver your order as per your instructions, we can accept no responsibility for the mistake. If we are unable to deliver to an incorrect or incomplete address and the order is returned to Hi-D HQ we can redeliver but the customer will incur an additional delivery charge.
Availability of product
The homepage and product pages will be updated when a product is no longer available or temporarily out of stock and no longer available to purchase.
Warranties, refunds, and cancellations
We’re unable to refund if you change your mind about a product. We are also unable to offer a refund if incorrect delivery information is given to us. It’s the sender’s responsibility to make sure they provide us with detailed and accurate delivery instructions. If the wrong delivery address is given we can re-deliver, but this may be at an additional cost.
If you have received a damaged product we do offer a return option:
Here are the steps and conditions for returns:
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Contact us via the "contact us page" to request a returns number.
2. Once you have received your returns number from us - Repackage your items with the original packing slip and with your returns number clearly labelled on the shipment.
3. Return your order to: xxxx - Hi-D does not take responsibility for shipping, handling, and other additional charges for returned items.
- Once we have received the items and deemed them suitable for refund, we will refund the entire original purchase of the items included in the returned package.
Liability and general matters
We are not liable to you for any consequential, indirect, special, punitive, remote or incidental damages or for any loss of profit, loss of data, loss of goodwill, loss of business, loss of opportunity, increased financing costs, or any failure to realise anticipated savings or any type of commercial or economic loss. All goods supplied to you come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. You may also be entitled to remedies that cannot be excluded under the Australian Consumer Law if any services supplied to you fail to meet a consumer guarantee under the Australian Consumer Law. Nothing in this document excludes, restricts or modifies any condition, guarantee, warranty, right or liability protected by law to the extent that such exclusion, restriction or modification would render this document or any provision of this document void, illegal or unenforceable. Save for in relation to claims you make under the Australian Consumer Law, the maximum amount we will be liable to you in connection with any claim (or claims) you make in relation to your use of our sites and buying products from us is limited in aggregate to the amounts you have paid us for the provision of goods or services. Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise. You own the intellectual property rights in the data you provide us. We own (or have rights to use) all other intellectual property existing in and developed in connection with this site. You have no rights to use in any way any of our intellectual property including but not limited to using, copying, embedding (in another website) any design, text, marks and graphics appearing on our site. These terms and conditions may be amended from time to time and it is your responsibility to appraise yourself of the current version applying to your orders by checking this site for the latest version of this document. This site may contain links to external websites that are not operated by us and you agree that no representations or warranties are made by us in connection with those links and that we have any responsibility or liability for those websites and that the provision of the links do not indicate, expressly or impliedly, that we endorse the site or the products or services that are provided at those sites. If any provision of this document is held to be invalid or unenforceable, such provision will be severed and the remaining provisions will remain in effect. Headings are for reference purposes only and do not form part of this document. Any failure to act on a breach by you or others doesn’t waive the right to act on subsequent or similar breaches. All sections which by their nature are intended to survive termination of this document will be deemed to survive. This document is governed by the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of that place. Any rights or remedies to which you are entitled under the Australian Consumer Law arise independently of these terms and conditions and the jurisdictional selection provision above does not apply to any claim you may have under the Australian Consumer Law. If you need further assistance please contact us on contact@hi-d2.au
Promotion Terms and Conditions
‘Discounts and offers’
These Terms and Conditions govern all Hi-D discounts and promotions. Participation in a Hi-D discount or promotion is deemed acceptance of these Terms and Conditions. Any purchase not complying with these Terms and Conditions is invalid.
Eligibility
1.1 The promotional discount is available to individual purchasers only. It is not applicable to institutional or trade purchases.
1.2 The promotional discount is only valid for purchases made online via hi-d.au
1.3 Promotional discount codes can only be used once per individual. Only one promotional discount code can be used per order.
1.4 A promotional discount code cannot be used:
1.4.1 after an order has been placed; or
1.4.2 in conjunction with any other offer or discount
1.5 Promotional discounts are:
1.5.1 only available while stocks last;
1.5.2 non-transferable, not for resale, and not redeemable for cash; and
1.6.3 only valid for one use per customer
1.7 Hi-D reserves the right to withdraw, amend or cancel a discount offer at any time.
Promotion Terms
2.1 Hi-D reserves the right to withdraw any promotion codes or offers at any time and without notice.
2.2 All promo codes exclude Hi-D loves items and cannot be used in conjunction with codes or offers.
General
3.1 Hi-D will not sell your personal information to others or release it to others without your prior consent, and will only use your personal data as outlined in our privacy policy.
3.2 Hi-D reserves the right to amend these Terms and Conditions at any time. Any revised version will be effective immediately that it is displayed on this website.
3.3 In the event that these Terms and Conditions are translated into any language other than English, the terms of the English Language version shall prevail in the event of any conflict.